The Service Monitor

A member of the World Customer Service Rating Board shares some real life experience of actual standards of service being given by real companies and service personnel. Some deserve a bouquet while others should be shot.

Monday, August 23, 2010

HSBC Credit Card- My biggest regret!!

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First of all the there is little communication between the various depatrments eg. telephone service reps, collections dept, customer servic...

5 comments:

Monday, June 30, 2008

The Watson's experience

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Here we go again. The following experience I had at a Watson's outlet in One Utama is a classic example of policies made to internal ben...

1 comment:

Thursday, April 24, 2008

How fast is fast?

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Speed, speed, speed. Speed contributes to better service and can give customers a pleasant surprise. I myself was surprised at how fast a ca...

Surprise your customers. Exceed expecations.

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The term exceed expectations has been bandied around for some time now by service proponents and gurus. As we face and deal with more and mo...

Thursday, April 17, 2008

RHB Bank does it again.....

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Well, here's another run in with RHB Bank and the incomprehensible service provided. In early April I logged on to my internet banking ...

1 comment:

Monday, April 14, 2008

Why we get less than satisfactory service most of the time.

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If you sit down and think of possible reasons why we get service that is not up to the mark most of the time, you probably would draw severa...

An Air Asia Experience

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Here's a recent experience that my brother-in-law encountered. He had booked a return flight to Langkawi at least a week before the flig...

1 comment:

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