Welcome. Let me lay the basics here. There are some companies in the world who dish out excellent customer service day in day out. These are companies who train and educate their staff and frontline personnel to a tee. Yes, they do have hiccups from time to time but on the whole they meet a higher average of qualitative service to their customers. Great.
Some companies lie at the extreme end of the scale. Little or no training at all where service is concerned. Given, some companies do not put sevice as a top priority but not to be in the top ten priority list? This begs to question if the management is out of touch with the real world.
As you know, I am a member of the rating board for Customer Service and I started this blog to share some of my thoughts and experiences with whoever wishes to see for themselves the level of service in our various industries through some of my personal experiences.
On this blog we try to highlight both the good and the bad. You are welcome to participate by posting your comments as well. We have made it easy for you as you can even post anonymously.